Last Updated: January 20, 2026
Brand: KB
Website: kainatbabar.com
Brand: KB
Website: kainatbabar.com
At KB, we are committed to delivering our artisanal pret wear with the same care and precision used in its creation. Below are the comprehensive terms governing our shipping and delivery services.
1. ORDER VERIFICATION & PROCESSING
- Verification Protocol: In compliance with Pakistani e-commerce safety standards, all Cash on Delivery (COD) orders are subject to a mandatory verification call or WhatsApp message. We will attempt to contact you via your provided number within 24 hours of order placement.
- Failure to Verify: If we are unable to reach you after three (3) attempts over 48 hours, the order will be automatically cancelled to prevent fraudulent shipments.
- Processing Time: Once verified, orders are processed within 24 hours (excluding Sundays and National Holidays). Custom-sized or “Pre-Order” articles require an additional 2–7 working days for production before dispatch.
2. DOMESTIC SHIPPING (PAKISTAN)
We partner with leading logistics providers (e.g., TCS, Leopards, and BlueEx) to ensure nationwide coverage.
- Delivery Timelines:
- Lahore (Local): 1–2 Working Days.
- Major Cities (Karachi, Islamabad, Faisalabad, etc.): 2–3 Working Days.
- Remote Areas: 3–7 Working Days.
- Shipping Charges:
- Free Domestic Shipping: KB is pleased to offer Free Shipping on all orders delivered within Pakistan, with no minimum purchase requirement.
- Sales Tax: In accordance with the 2026 Federal Budget, an 18% Sales Tax is applied at checkout.
3. INTERNATIONAL SHIPPING
KB brings the elegance of Pakistani luxury to a global audience with streamlined international logistics.
KB brings the elegance of Pakistani luxury to a global audience with streamlined international logistics.
- Global Destinations: We offer door-to-door delivery to the UK, USA, UAE, Canada, Australia, Europe, and other major international zones.
- Flat Rate Shipping: To provide transparency and ease for our global clients, KB charges a flat shipping fee of $30 (USD) for all international deliveries, regardless of the destination country.
- Currency Conversion: For orders placed on kainatbabar.com, the flat $30 fee will be converted and charged in your local currency or the equivalent Pakistani Rupees (PKR) based on the real-time exchange rate at checkout.
- Timelines: International orders are dispatched via premium couriers (DHL or FedEx) and typically arrive within 3–14 working days following order verification and processing.
- Duties and Taxes: Important Notice: The flat $30 shipping fee covers transportation only. The recipient is solely responsible for any Customs Duties, Import Taxes, or VAT levied by the destination country’s customs department. KB is not liable for delays or additional costs incurred during the customs clearance process.
- Weight Restrictions: Our flat rate covers standard boutique orders. In the rare event of an exceptionally heavy or bulk order (exceeding 5kg), KB reserves the right to contact the customer regarding supplemental shipping adjustments.
4. ORDER TRACKING
Upon dispatch, a Tracking ID will be sent to your registered email and mobile number. You can monitor your shipment’s progress directly via our logistics partner’s portal or by contacting our support team at 03170089700.
5. DELIVERY CONDITIONS & ATTEMPTS
- Courier Protocol: Our courier partners will make a maximum of three (3) delivery attempts.
- Refusal of Delivery: If a COD parcel is refused at the doorstep without a valid reason, KB reserves the right to blacklist the customer’s address and phone number from future purchases.
- Open Parcel Policy: Please note that couriers are not authorized to allow customers to open the parcel before payment for COD orders. Any discrepancies must be reported to KB directly after the payment is made.
6. UNATTENDED OR LOST PACKAGES
- Wrong Address: KB is not responsible for lost packages if the shipping address provided at checkout was incorrect or incomplete. Please double-check your MM Alam Rd or specific street details before finalizing.
- Theft: We are not responsible for packages stolen after a confirmed delivery to the provided address.
- Transit Loss: In the rare event of a package being lost in transit by the courier, KB will initiate a full investigation and, upon confirmation, provide a replacement or a full refund.
7. FORCE MAJEURE & DELAYS
While we strive for punctuality, shipping delays may occur due to circumstances beyond our control (“Force Majeure”), including:
- Political rallies, strikes, or road blockages (especially in Lahore/Islamabad).
- Extreme weather conditions or natural disasters.
- Nationwide internet or cellular service outages.
- Public holidays (Eid-ul-Fitr, Eid-ul-Adha, etc.), where shipping may take an additional 3–5 days.
8. CHANGE OF SHIPPING ADDRESS
Address changes are only possible within 6 hours of order placement. Once the status has moved to “Dispatched,” we cannot redirect the package to a different city or address.
SERVICE & CONTACT INFORMATION
For questions regarding your shipment or to report a delivery issue, please contact our logistics desk:
KB Boutique
Address: MM Alam Rd, Block T Gulberg 2, Lahore, Pakistan
WhatsApp/Phone: 03170089700
Email: hello@kainatbabar.com
Service Hours: Monday – Saturday | 11:00 AM – 9:00 PM PKT
Address: MM Alam Rd, Block T Gulberg 2, Lahore, Pakistan
WhatsApp/Phone: 03170089700
Email: hello@kainatbabar.com
Service Hours: Monday – Saturday | 11:00 AM – 9:00 PM PKT
